Get a complete overview of your customers & create unique experiences driven by data
Position yourself as a trusted advisor to customers through a 360° view of your customer’s products, behavior, billing, & alerts. Customer 360 provides visibility into projected spend, identifies opportunities for customers to consolidate costs or benefit from product upgrades/add-ons, & automates alerts related to renewals, expirations, misconfiguration capture & more.
360 integrates data streams from different providers, offering visibility all the way down to audit & change logs for individual resources or services within a cloud account or subscription. A Customer 360 platform gathers & consolidates information from different sources such as the customer, transactions, interaction data from the platform & third-party providers, providing a comprehensive, up-to-date view.
Use customer data to deliver a personalized & relevant experience, based on historical interactions & predictive data analytics driven by sophisticated analytics tools to improve the customer experience.
Enable users to create, orchestrate & optimize digital consumer journeys with real-time insights into customer behavior, sales trends & key performance indicators.
360 is fully API-driven & interoperable – for expedient integration with the customer-facing systems (support, CRM, campaign, etc.), creating accessibility, functionality integration & quick adaptation to changes over time.
Apptium makes it relatively easy to create your own branded marketplace. You can think of a white-label marketplace as an out-of-the-box sales channel for selling products, services, and applications to cloud consumers and customers. You can also use white-label marketplaces for non-cloud products. Imagine, for example, a device ecosystem that incorporates cloud service and hardware into a sophisticated distribution network.
Apptium makes it relatively easy to create your own branded marketplace. You can think of a white-label marketplace as an out-of-the-box sales channel for selling products, services, and applications to cloud consumers and customers. You can also use white-label marketplaces for non-cloud products. Imagine, for example, a device ecosystem that incorporates cloud service and hardware into a sophisticated distribution network.
Apptium makes it relatively easy to create your own branded marketplace. You can think of a white-label marketplace as an out-of-the-box sales channel for selling products, services, and applications to cloud consumers and customers. You can also use white-label marketplaces for non-cloud products. Imagine, for example, a device ecosystem that incorporates cloud service and hardware into a sophisticated distribution network.
Apptium makes it relatively easy to create your own branded marketplace. You can think of a white-label marketplace as an out-of-the-box sales channel for selling products, services, and applications to cloud consumers and customers. You can also use white-label marketplaces for non-cloud products. Imagine, for example, a device ecosystem that incorporates cloud service and hardware into a sophisticated distribution network.
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SSIM normalizes data points from 3rd Party Providers into a common data model to provide a consistent user experience. Subscription & cloud account details for IaaS & SaaS models real-time flow from vendors & are persisted in the platform. SSIM enables 360 & core platform capabilities including:
- Product inventory discovery & mgmt.
- Budget & spend management
- Product recommendations
- Business rules & alerting
- Fraud detection
Seamlessly transact or manage products on behalf of your customers or generate quotes for customers to review. 360 & end customer facing portals are always in sync so your customers get real-time updates.
Comprehensive management of all stages of the lifecycle of users, accounts, products, & subscriptions available in a 360 view for assisting all the distributors & resellers channels. Close integration with third-party providers to track failures in a timely manner & achieve successful lifecycle management by providing real-time confirmations via configurable notifications & alerts.
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Insights around buying & consumption trends to better tailor support & upsell/cross-sell efforts. Present relevant recommendations to the customers such as compatible add-ons, bundles, upgrades & more.
Continuous synchronization of subscription management with third-party providers to deliver detailed information from activity logs & charges provided in up-to-date & reliable reports. Access to a comprehensive inventory of subscriptions between providers, including subscriptions purchased outside the marketplace.
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