Enterprise Customer Portal
Client needed to strengthen its position in the Enterprise market by providing engaging solutions to meet the ever-growing demands of its Enterprise Customers. Needed to deliver new business capabilities that would help to improve customer service, decrease both product time to market and improve the Service / Incident management impacts.
Apptium developed and implemented a robust B2B Marketplace & CRM solution delivering new capabilities that help the client improve customer experience with a responsive web and mobile application. The solution provides capabilities such as Templated Applications for Consumers and Enterprise Users, Extensible Marketplace, Product and Technical Catalog, Cognitive Engine, Decision Management, Order Management / Workflow, Rapid Integration
Enterprise Agent and customer self-serve portal. Enabling the right information & the ability to respond with the right action at the right moment. Cognitive processes and functions to support synchronized, prescriptive actions that mitigate risk and reveal hidden opportunity.