Client had numerous manual system in place to create and manage their Enterprise Customer Orders. Inaccurate eligibility and pricing for customers caused significant support issues. The client profit per enterprise customer was significantly below that of competing service providers.
Apptiumdelivered a Customer Order Management platform, which provided a new enterprise customer portal to order new services and manage it, view existing customer order and transform order assurance operations.
• Consulting driven engagement model to collaborate and lead new age Complex products onboarding (such as Cloud Connect, SIP, IoT DataSim, Secure Internet, etc.,)
• Modeled and delivered Products & Services with single customer/product inventory solution with industry compliant catalog for all enterprise customers
• Shopping Cart experience for Order Capture & Order Fulfillment with seamless order lifecycle management
• Scalable solution to support the wider network domain initiatives such as NFV/SDN
• Expandability - A modular approach and Intent Based modeling