Client was unable to provide self-service or real-time access to its customers for monitoring their orders, tickets, and reporting. Their customers where calling into the Support line tying up resources and the Client’s Support organization was spending an inordinate amount of time researching and generating reports for the customer.
Apptium implemented a new enterprise commercial services portal. The portal easily integrated to 25+ legacy backend systems and databases allowing for real time data sync for data to flow without disruption to existing systems. The solution provided an Intuitive, Friendly user experience that made it simple for Customers and Employees to request IT services, log issues, track progress and resolve problems.
• Access to real time network monitoring and ability to view order, ticket status and resolution
• Increase in the accuracy of order entry via enforcement rules in the Service Catalog
• Automated diagnostics and resolution of incident without operator interaction
• 70 % faster application development, 75% lower maintenance costs