Client utilized over 13 various systems to manage sales transactions and activation. The complexity of orchestrating between various systems impacted the time to provision the new services, training and learning curve lead-time for client’s Sales and Support resources, and the maintenance of the systems.
Apptium developed and deployed an omni-channel ordering and customer service solution. This solution is built to serve residential customers across all 5 lines of business (mobile, high speed internet, voice, video and home security) and integrates with more than 20 backend systems to obtain 2000+ data elements associated to a customer and all associated accounts/devices associated to that customer.
• Lead & Cart Management Across Channels
• Seamless experience across multiple channels
• Orchestrate CX ecosystem with plug-and-play capabilities
• Hyper-personalization using customer insights
• Tracking and logging of actions along entire journey
• 98% FTR (First Time Right) •1+ Million Orders Daily