Client is the leading nationwide provider of home amenity services to over 2M residents in managed communities, focused on serving property management clients (B2B), Client faced challenges to open up new channels to serve consumers directly and convert their operations to fully digital processes.
Apptium teamed with this client to deliver a Recommendation Engine Solution which is utilized in a variety of scenarios like Sales to recommend products to customers, in Service to recommend troubleshooting actions and resolutions, in Incident Management to recommend next best action for resolving an incident.
• Real-time recommendations
• Real-time data ingestion and evaluation •Improvement in customer experience, providing relevant recommendations accurately and making business more efficient
• Lower operation cost, because of the automation process